Our Story - Keep Wondering...

"After nearly 20 years in Hospitality, seeing grassroots start ups to luxury resorts. I took the key areas I loved and put them to work in a different way because what I've learned during those years is what truly connects people most isn't just great service. It's great stories.

At a time in the journey I took on the title Concierge and never lost the passion for the discovery and sharing that came with that role. Helping others has always been at the core of what I’ve done but when it's personalized like the role of the concierge it hits a deeper level and sticks.

Seeing the operations and growth of the biggest brands in the world for most of my career gave me a passion for the brand building, story and the nuances. Picture the sense of arrival on your drive when you feel when turn the corner and the foliage frames the entrance of a beautiful resort and you’re greeted with warmth. The favourite cake slice that awaits in your room when you arrive not because it’s your birthday, but because someone cared enough to notice and remember.

Refined details aren’t just nice touches, they’re part of keeping a promise. They create a feeling, and that feeling is a promise kept. When your story and service align, that's when true connection is created.

That’s what I bring into Wondering Concierge."

- Miles Harding - Founder - Wondering Concierge & WC Travel & Hospitality

Book Your Discovery Call

Why I Do This

For years I worked behind the scenes of global brands, running guest services, leading teams, managing operations, and chasing the next performance goal. What stayed with me was the human side of it all. Helping people feel seen. Creating memories that last. It took me many years and many lessons to learn this.

In the last five years, I’ve combined that hospitality heart with entrepreneurial insight. In a world moving faster than ever, I believe brands need collaborators who will pause, listen, and seek to understand so they can build and amplify their story from the foundational roots.

Your story is your customer promise. And the way you deliver service is how you keep that promise alive.

How I Help You

Today, I work with hospitality and service companies who want to connect with their dream customers in a more human way.

Together, we:

• Clarify your brand story so it feels true to you.

• Map the customer journey so each touchpoint delivers on your promise.

• Create messaging that builds loyalty, trust and lasting relationships.

This approach isn’t theory, it’s rooted in nearly two decades of real-world experience, from welcoming guests in the lobby to leading full hotel teams, adventures travelling the world and learning what truly creates connection. At the foundation it all comes back to kindness and connection, creates community.

The Wondering Concierge Approach

I lead with curiosity and collaboration. That means asking questions others might miss, listening deeply, and shaping insights into strategy. It also means bringing in trusted creative partners when design, visuals, or content are needed, so you don’t have to search blindly for the right help.

Being the bridge is part of connecting the dots. Certain business elements amplify your brand more than others as your journey progresses. At its heart, my work is about finding creative ways to be the bridge. Understanding your passion and the people who will become your most loyal customers.