WC Travel & Hospitality Privacy Policy: Protecting Your Personal Data

Wondering Concierge (“Company,” “we,” “our,” or “us”) is operated by Miles Harding as a sole proprietorship based in Ontario, Canada. We value your privacy and are committed to protecting the personal information of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

From Website Visitors & Inquiries:
- Name, email address, phone number, company name
- Information submitted through contact forms or inquiries
- IP addresses, browser/device data, cookies, and usage analytics

From Clients:
- Billing information (name, address, payment method)
- Project details, brand information, and business objectives
- Access credentials (for CRM/hosting if needed)

From Marketing & Advertising Activities:
- Website analytics, tracking data, cookies, and pixels
- Campaign performance data (clicks, conversions, impressions)
- Segmentation data (demographics, interests, preferences)

2. How We Use Your Information

- Provide brand strategy, website hosting, CRM setup, and digital advertising services
- Process payments securely through Stripe, QuickBooks, and e-transfer (we do not store credit card details)
- Respond to inquiries and provide customer support
- Manage and optimize websites, campaigns, and analytics
- Deliver targeted advertising (including Meta Ads and Google Ads)
- Use Facebook Pixel and similar tools to measure ad performance and remarketing
- Meet legal, regulatory, and security obligations

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies (including Facebook Pixel and Google tools) to:
- Improve website functionality and security
- Analyze visitor behaviour and site performance
- Deliver relevant advertising through Meta, Google, and other platforms

You can manage or disable cookies through your browser settings, but this may limit functionality.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted partners such as GoHighLevel (hosting/CRM), GoDaddy (domain management), and advertising platforms.
- Legal Requirements: To comply with laws, regulations, subpoenas, or court orders.
- Business Transactions: In the event of a merger, acquisition, or sale of assets.

All third-party providers must maintain safeguards consistent with Canadian privacy law.

5. Data Retention

We retain client project data for the contract duration plus 12 months. Campaign analytics may remain in third-party platforms (e.g., Meta Ads Manager) for historical reporting. When data is no longer needed, we securely delete, anonymize, or archive it.

6. Data Security

We implement technical and organizational safeguards to protect information, including:
- Encrypted payment processing (via Stripe/QuickBooks)
- Secure servers and CRM systems
- Role-based access controls
- Ongoing monitoring for unauthorized access

No system is 100% secure; transmission of data is at your own risk.

7. Your Privacy Rights

Under Canadian privacy law, you have the right to:
- Access the personal information we hold
- Request corrections
- Withdraw consent (subject to contractual/legal limits)
- Request deletion when information is no longer required

Requests can be submitted using the contact details below.

8. Our Role With Client Data

Wondering Concierge does not access or manage client leads directly. We set up and train clients on CRM systems (GoHighLevel), but clients are responsible for managing and safeguarding their own customer leads.

9. Provincial Considerations

We primarily operate in Ontario. If services are provided in Alberta, British Columbia, or Quebec, we will comply with additional privacy legislation in those provinces.

10. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect data from children.

11. Updates to This Policy

We may update this Privacy Policy as needed. The revised version will include a new “Last Updated” date and will take effect once posted.

12. Contact Us

For privacy-related questions or complaints, contact:

Miles Harding - Owner Operator
Email: [email protected]
Phone: 289-768-6929